Return & Refund Policy

MMS Optics Return & Refund Policy

Last Updated: June 2026

At MMS Optics, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Returns

You may return eligible items within 30 days of delivery.

To qualify for a return:

• The item must be unused and in its original condition.

• The item must be returned in its original packaging.

• Proof of purchase or order number is required.

Non-Returnable Items

The following items cannot be returned:

• Products damaged due to misuse or improper handling.

• Items marked as Final Sale.

• Customized or personalized products.

• Gift cards.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please provide:

• Your order number.

• Photos of the product and packaging.

• A brief description of the issue.

We will review the claim and arrange a replacement or refund if approved.

Refunds

Once your return is received and inspected, we will notify you of the approval status.

If approved:

• Refunds will be issued to the original payment method.

• Processing times may vary depending on your bank or card provider.

• Most refunds appear within 5–10 business days after approval.

Exchanges

We currently offer exchanges for defective or damaged items. If you need a different product, please place a new order after receiving your refund.

Return Shipping

• Customers are responsible for return shipping costs unless the item was damaged, defective, or shipped incorrectly.

• Original shipping charges are non-refundable.

How to Start a Return

To request a return or refund, please contact us:

Email: support@mmsoptics.com

Please include your order number and details about your request.

Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us at:

MMS Optics
support@mmsoptics.com

We are committed to providing quality eyewear and excellent customer service.